Refund & Cancellation.

1. Fees are non-refundable once classes begin

All course fees at The Safe Trader Institute are non-refundable once enrolment is confirmed and classes have commenced. By completing payment you accept this, so please be sure before you transfer.

2. Free consultation first — to prevent regret

We ask every prospective student to do a free 30-minute consultation before paying — on WhatsApp, phone, or in-person at our Rohini or New Ashok Nagar centres. Most refund requests come from misaligned expectations that a conversation would have surfaced. Please use the call.

3. Level 1 — offline vs online

Level 1 (Foundation) is available in offline and online batches. The fee applicable to you is the one confirmed at the time of enrolment. Fees are subject to revision without prior notice; published rates are indicative and your invoice is authoritative.

4. Performance-Linked Refund Clause (the only path to a refund)

The Institute offers a Performance-Linked Refund Clause on Levels 2 and 3 (6-month window) and on Level 4 (3-month window). Any refund request falls under this clause and nothing else. This is not a promise of trading profits. It is a conditional refund policy that reviews the student's conduct and results at the end of the window.

The clause is eligible for review only if, at the end of the applicable window, the student's account shows an overall PNL+ requirement was not met despite the student following the model taught in class.

The clause is void (no review, no refund) if any of the following occurs:

• Trading outside the defined strategy rules ("personal mistake")
• Emotional trading (revenge trades, FOMO entries)
• Over-leveraging beyond the risk model taught in class
• Ignoring the instructed stop-loss
• Failure to maintain the risk management covered in the course

If the clause is intact, the refund request is subject to review and verification by the Institute — trade journal, broker statements for the review window, and session attendance records will be examined before any decision. Outcome is at the Institute's reasonable discretion based on that review.

5. Level 4 (SMC Elite) — 3-month review window

Level 4 carries a 3-month review window under the same Performance-Linked Refund Clause (not the 6-month window that applies to Levels 2 and 3). Specific terms are explained at the time of Level 4 enrolment and are governed by the same validity + void-condition rules above.

6. How an approved refund is processed

• Approved refunds are processed within 7–10 working days to the original payment source.
• Payment-gateway charges (if any) are deducted at actuals and are non-refundable.
• Bank / card settlement timing is on top of that — typically under 10 working days in total.

7. Chargebacks

Please contact us first before raising a chargeback with your bank. Chargeback disputes filed while a clause review is in progress will be contested with transaction evidence and session logs.

8. Cancellation of a batch by the Institute

If TST cancels or reschedules a batch before it commences, you may either (a) receive a full refund, or (b) move to the next batch at no extra cost. Your choice, confirmed in writing.

9. Important — what this policy is not

• This is not a profit guarantee or assurance of trading returns.
• Trading in financial markets involves substantial risk of loss.
• Past performance of any strategy or student does not indicate future results.
• The Institute and its mentors are not SEBI-registered investment advisors or research analysts.

10. Contact

All refund / clause-review requests: hello@thesafetrader.in with subject line "Clause review · <your name & level>". Attach your trade journal, broker statement for the review window, and session attendance record.